🐾 PetZoneUK – FAQs

Company Info

• Website: petzoneuk.com
• Contact: +86 18680475054 (Mr. Liang Guangshu)

1. Orders & Products

Q1: What products do you offer?
A: We specialize in pet clothes and durable leashes designed for both style and safety.

Q2: How do I choose the right size for my pet?
A: Please refer to our Size Guide on each product page. We recommend measuring your pet’s chest, neck, and back length before purchasing.

Q3: Are the materials safe for pets?
A: Yes. All fabrics and accessories are carefully selected to ensure comfort, safety, and durability.

2. Shipping & Delivery

Q4: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and times vary depending on your location.

Q5: How long does delivery take?
A: Standard delivery usually takes 7–15 business days depending on the destination. Express shipping options are also available.

Q6: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can track it directly on our website or the courier’s page.

3. Returns & Refunds

Q7: Can I return or exchange an item?
A: Yes, items can be returned or exchanged within 14 days of receipt, provided they are unused, unwashed, and in their original packaging.

Q8: How do I request a refund?
A: Please contact us at 18680475054 or via the Contact page. Refunds are processed to your original payment method within 7–10 business days after we receive the returned product.

Q9: Are sale or discounted items refundable?
A: Sale items can be exchanged but are not refundable.

4. Payments

Q10: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard), PayPal, and other secure online payment options.

Q11: Is my payment information secure?
A: Yes, we use SSL encryption and secure payment gateways to protect all transactions.

5. Customer Support

Q12: How can I contact you?
A: You can reach us by:

• Phone: +86 18680475054
• Email: [via Contact Form on petzoneuk.com]
• We aim to reply to all inquiries within 24 hours.

Q13: Do you offer wholesale or bulk orders?
A: Yes, we accept bulk/wholesale orders. Please contact us directly for details and pricing.

6. Policies

Q14: What is your Privacy Policy?
A: We respect your privacy. Personal information is only used to process orders and improve services. We do not sell or share customer data with third parties.

Q15: Where can I read your Terms & Conditions?
A: You can find our full Terms & Conditions, Shipping Policy, and Return Policy in the footer of our website.