🐾 Shipping Policy – PetZoneUK

Last Updated: August 2025

At PetZoneUK, we aim to deliver your orders quickly and safely. Please read our shipping policy below for details.

1. Shipping Destinations

• We ship worldwide.
• Orders are processed from our main fulfillment center and shipped to most international locations.

2. Processing Time

• Orders are processed within 1–3 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order has been shipped.

3. Delivery Time & Rates

• Standard Shipping: 7–15 business days (depending on destination).
• Express Shipping: 3–7 business days (available at checkout).
• Shipping fees are calculated at checkout based on your location and chosen shipping method.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your package directly on our website or the courier’s website.

5. Customs, Duties & Taxes

• International orders may be subject to customs fees or import duties charged by your country.
• These fees are the customer’s responsibility and are not included in the shipping cost.

6. Delays & Lost Packages

• Delivery times are estimates and may vary due to customs clearance or unforeseen delays.
• If your package is significantly delayed or lost, please contact us at +86 18680475054 (Mr. Liang Guangshu) or via our Contact page.

7. Wrong Address Disclaimer

• Please ensure your shipping address is correct when placing your order.
• We are not responsible for orders shipped to incorrect addresses provided by customers.

8. Contact Us

For any shipping-related questions, please contact us:

• Website: petzoneuk.com
• Phone: +86 18680475054
• Email: via Contact Form on our website