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🐾 Return & Refund Policy – PetZoneUK

Last Updated: August 2025

At PetZoneUK, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, please read our Return & Refund Policy below.


1. Returns Eligibility

  • Items can be returned or exchanged within 14 days of delivery.
  • Products must be unused, unwashed, and in their original packaging.
  • Sale or discounted items are non-refundable, but exchanges may be allowed.
  • Customized or personalized products cannot be returned unless defective.

2. How to Request a Return

  1. Contact us via:
    • Phone: +86 18680475054 (Mr. Liang Guangshu)
    • Contact form on petzoneuk.com
  2. Provide your order number, product details, and reason for return.
  3. Our team will guide you through the return process and provide a return address.

3. Refund Process

  • Once we receive and inspect your returned items, your refund will be processed.
  • Refunds are issued to the original payment method within 7–10 business days.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

  • If you want to exchange a product (e.g., different size or color), please indicate this when requesting a return.
  • We will ship the replacement item once the original item is received and inspected.

5. Damaged or Incorrect Items

  • If your item arrives damaged or incorrect, please contact us within 7 days of delivery.
  • We will arrange a replacement or full refund at no additional cost.
  • Please provide photos of the damaged or incorrect items for faster processing.

6. Shipping for Returns

  • Customers are responsible for return shipping costs, except for defective or incorrect items.
  • We recommend using a tracked shipping service to avoid lost packages.

7. Contact Information

For any questions regarding returns or refunds, please contact us:

Email: via Contact Form on our website

Website: petzoneuk.com

Phone: +86 18680475054 (Mr. Liang Guangshu)

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