Erstattungs- und Rückgabebestimmungen

🐾 Return & Refund Policy – PetZoneUK

Last Updated: August 2025

At PetZoneUK, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, please read our Return & Refund Policy below.

1. Returns Eligibility

• Items can be returned or exchanged within 14 days of delivery.
• Products must be unused, unwashed, and in their original packaging.
• Sale or discounted items are non-refundable, but exchanges may be allowed.
• Customized or personalized products cannot be returned unless defective.

2. How to Request a Return

1. Contact us via:
   • Phone: +86 18680475054 (Mr. Liang Guangshu)
   • Contact form on petzoneuk.com
2. Provide your order number, product details, and reason for return.
3. Our team will guide you through the return process and provide a return address.

3. Refund Process

• Once we receive and inspect your returned items, your refund will be processed.
• Refunds are issued to the original payment method within 7–10 business days.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

• If you want to exchange a product (e.g., different size or color), please indicate this when requesting a return.
• We will ship the replacement item once the original item is received and inspected.

5. Damaged or Incorrect Items

• If your item arrives damaged or incorrect, please contact us within 7 days of delivery.
• We will arrange a replacement or full refund at no additional cost.
• Please provide photos of the damaged or incorrect items for faster processing.

6. Shipping for Returns

• Customers are responsible for return shipping costs, except for defective or incorrect items.
• We recommend using a tracked shipping service to avoid lost packages.

7. Contact Information

For any questions regarding returns or refunds, please contact us:

Email: via Contact Form on our website

Website: petzoneuk.com

Phone: +86 18680475054 (Mr. Liang Guangshu)